Story of Hope: Nancy Maloy

Advocate Impact Story


Nancy Maloy entered the lives of sisters: Michelle, Amber and Aubrey in April 2020, just as the pandemic began. The girls were in the care of CPS for neglectful supervision by their mother due to illegal substance abuse and mental health needs. Michelle's father was deceased and the youngest girls' father was incarcerated, with an unknown release date. Michelle, being the eldest, was used to being the "parent' for her siblings and at times for her mother as well.

 

At first, Nancy was unsure how to proceed and establish a positive rapport with the girls as visits were virtual and by telephone.  The girls were in a shelter and it was difficult to get a hold of the three at the same time. Nevertheless, Nancy called weekly and soon the girls were looking forward to her phone calls. During their phone calls, Nancy would ask Michelle if she knew of relatives that could care for them, and was provided with a distant cousin's name. She relayed the information to the caseworker, a home study was completed and approved, and the girls were soon placed with their "Tia", as they called her. As time progressed, Nancy began visiting the girls, doing porch drop offs of items needed.  Once restrictions were lifted to include in-home visits, Nancy would take dinner and attend Michelle's soccer games, as they were outdoors. 

 

Nancy worked closely with service providers on the case, including the girls' teachers, therapists and kept their attorney informed of all happenings. She visited with Michelle after knee surgery and encouraged her to continue with Soccer, as this was her passion. She also helped Michelle enroll in a credit recovery program, as she found out through Michelle's school counselor she was missing several credits due to excessive absences the year prior. With Nancy's guidance, Michelle was enrolled in the College Docket program and this has set up a pathway to college for her. As of the beginning of this school year, Michelle is caught up with credits and on target with her cohort to graduate this spring. Nancy was also very involved with the youngest girls' school grades. The girls attended a private school their Tia worked at, and enjoyed returning to in-person classes.

 

While the girls were doing great, their mother unfortunately was not. Mother was not in compliance with services and things were not looking good. Michelle knew what was happening, as she had frequent phone contact with her mother. Nancy continued to be a constant in their lives and was present when the caseworker and ad-litem discussed the possibility of their mother losing her rights to them and being adopted by their caregiver.  Nancy comforted the girls and let them know things would be ok; she would be there through the trial and after the outcome. She constantly reminded them they were safe and loved.

 

Soon after the trial, the girls Tia had a personal matter arise and let the caseworker know she would not be able to adopt Amber and Aubrey, but could still be a permanent placement for the girls. With this news, Nancy and the caseworker reached out to the girl’s paternal grandmother who had come forward at the beginning of the case to care for them. Grandmother was initially not seen as the first placement option as she lived 5 hours away and could only take the youngest girls, and not Michelle. Michelle did not want to be separated from her sisters. Now that a whole year and a few months had passed, the girls had adjusted to stability and routine. Nancy, the caseworker and ad-litem felt placement with their grandmother was the only way to give the girls permanency. This scared Michelle as she had always felt she had to protect her sisters. With the support of her therapist, Nancy, her attorney, and caseworker- Michelle realized this was the best decision for her sisters, as they could obtain a permanent and safe home with family. Michelle agreed to remain with her Tia and will go to college next year. Michelle's condition for staying in care, as she was now 18, was to be allowed frequent visits and virtual contact with her sisters. At a special hearing set by their attorney, Nancy recommended the girls be placed with their grandmother and the adoption proceed, with the condition Michelle be allowed visits and virtual contact. The girls' attorney, CPS and the grandmother all agreed. Before the girls were moved, Nancy ensured the placement was safe and secure and spoke with the grandmother on several occasions, letting her know how close the girls were and the importance visits between them would be. 

 

The girls have now been with their grandmother for two months and are doing well. Michelle is currently a senior in high school and is on track to graduate. She has visited college campuses and will be submitting applications in the upcoming months.  All the while, Nancy has been their biggest supporter and has stated she will continue to be in their lives for years to come.

By bfines October 15, 2025
In September 2024, the department first became involved with a family of five following allegations of substance abuse and medical neglect concerning the mother. Child Protective Investigations (CPI) initially sought to keep the family together by implementing a safety plan with fictive kin—a family the mother and children had met during their stay at Haven for Hope. The hope was that this new placement would provide stability for the children while keeping them safely with someone familiar. For a few weeks, it seemed to be working. But on October 29, 2024, the mother told the fictive kin she was going to retrieve her remaining belongings from Haven for Hope—and never returned. From November 2024 through February 2025, CPS continued its efforts to locate her while supporting the kinship placement and meeting the children’s needs. In January 2025, the kinship placement informed the department that she could no longer care for the youngest child, Ava, due to her severe behavioral needs. Faced with these challenges, the department made the difficult decision to file for removal to provide more comprehensive support for the children and the kinship caregivers. Ava was quickly placed in a foster home in February 2025, while her three brothers remained with fictive kin. Around this time, CASA Staff Advocate JoAnn Herring was assigned to the case. By April 2025, safety concerns prompted the immediate removal of the boys. They were placed in an emergency shelter while the department and JoAnn worked tirelessly to explore placing them with their sister in her foster home. Caring for four children is a big ask, especially for new foster parents, but with support from JoAnn and the department, the foster family rose to the challenge. By May 2025, all four siblings were finally reunited under one roof—a first major victory for this family. Even with the siblings together, challenges remained. The children had significant medical and educational needs. Michael, who had experienced medical neglect while in his mother’s care, was diagnosed with Stage 5 chronic kidney disease, requiring frequent doctor visits, hospital stays, and surgery. During these times, JoAnn visited the hospital regularly, offering support and encouragement to both Michael and his foster parents. JoAnn also worked closely with the department and foster family to ensure the other children—Ava, Mateo, and Leo—received the therapeutic and educational support they needed. Through Collaborative Family Engagement meetings, the team created a comprehensive plan addressing the children’s medical, educational, and therapeutic needs, with the goal of preventing placement disruption and ensuring the foster parents felt supported. Today, all four children are enrolled in school with 504 plans in place, and Michael has access to wrap-around medical services—another major triumph. The foster parents now feel confident in their ability to meet the children’s needs, and if the parents remain disengaged, the case may ultimately move toward termination. While that possibility is heartbreaking, the family has a permanent, loving home ready to care for them. Michael, though still facing significant medical challenges, has a strong team advocating for him every step of the way. This story is still unfolding, but it highlights the power of teamwork, advocacy, and dedication in helping children find stability, care, and hope. It’s a reminder of what can be achieved when community, department staff, and CASA advocates go above and beyond to support children and families in need.
By bfines October 15, 2025
Sol Arena Russo
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