Story of Hope: Nancy Maloy

Advocate Impact Story


Nancy Maloy entered the lives of sisters: Michelle, Amber and Aubrey in April 2020, just as the pandemic began. The girls were in the care of CPS for neglectful supervision by their mother due to illegal substance abuse and mental health needs. Michelle's father was deceased and the youngest girls' father was incarcerated, with an unknown release date. Michelle, being the eldest, was used to being the "parent' for her siblings and at times for her mother as well.

 

At first, Nancy was unsure how to proceed and establish a positive rapport with the girls as visits were virtual and by telephone.  The girls were in a shelter and it was difficult to get a hold of the three at the same time. Nevertheless, Nancy called weekly and soon the girls were looking forward to her phone calls. During their phone calls, Nancy would ask Michelle if she knew of relatives that could care for them, and was provided with a distant cousin's name. She relayed the information to the caseworker, a home study was completed and approved, and the girls were soon placed with their "Tia", as they called her. As time progressed, Nancy began visiting the girls, doing porch drop offs of items needed.  Once restrictions were lifted to include in-home visits, Nancy would take dinner and attend Michelle's soccer games, as they were outdoors. 

 

Nancy worked closely with service providers on the case, including the girls' teachers, therapists and kept their attorney informed of all happenings. She visited with Michelle after knee surgery and encouraged her to continue with Soccer, as this was her passion. She also helped Michelle enroll in a credit recovery program, as she found out through Michelle's school counselor she was missing several credits due to excessive absences the year prior. With Nancy's guidance, Michelle was enrolled in the College Docket program and this has set up a pathway to college for her. As of the beginning of this school year, Michelle is caught up with credits and on target with her cohort to graduate this spring. Nancy was also very involved with the youngest girls' school grades. The girls attended a private school their Tia worked at, and enjoyed returning to in-person classes.

 

While the girls were doing great, their mother unfortunately was not. Mother was not in compliance with services and things were not looking good. Michelle knew what was happening, as she had frequent phone contact with her mother. Nancy continued to be a constant in their lives and was present when the caseworker and ad-litem discussed the possibility of their mother losing her rights to them and being adopted by their caregiver.  Nancy comforted the girls and let them know things would be ok; she would be there through the trial and after the outcome. She constantly reminded them they were safe and loved.

 

Soon after the trial, the girls Tia had a personal matter arise and let the caseworker know she would not be able to adopt Amber and Aubrey, but could still be a permanent placement for the girls. With this news, Nancy and the caseworker reached out to the girl’s paternal grandmother who had come forward at the beginning of the case to care for them. Grandmother was initially not seen as the first placement option as she lived 5 hours away and could only take the youngest girls, and not Michelle. Michelle did not want to be separated from her sisters. Now that a whole year and a few months had passed, the girls had adjusted to stability and routine. Nancy, the caseworker and ad-litem felt placement with their grandmother was the only way to give the girls permanency. This scared Michelle as she had always felt she had to protect her sisters. With the support of her therapist, Nancy, her attorney, and caseworker- Michelle realized this was the best decision for her sisters, as they could obtain a permanent and safe home with family. Michelle agreed to remain with her Tia and will go to college next year. Michelle's condition for staying in care, as she was now 18, was to be allowed frequent visits and virtual contact with her sisters. At a special hearing set by their attorney, Nancy recommended the girls be placed with their grandmother and the adoption proceed, with the condition Michelle be allowed visits and virtual contact. The girls' attorney, CPS and the grandmother all agreed. Before the girls were moved, Nancy ensured the placement was safe and secure and spoke with the grandmother on several occasions, letting her know how close the girls were and the importance visits between them would be. 

 

The girls have now been with their grandmother for two months and are doing well. Michelle is currently a senior in high school and is on track to graduate. She has visited college campuses and will be submitting applications in the upcoming months.  All the while, Nancy has been their biggest supporter and has stated she will continue to be in their lives for years to come.

By bfines June 5, 2025
My name is Dan Williams, and I am the CASA for an amazing 17-year-old young man. This is my first case as a CASA, and the experience has not only been inspiring and motivating—it has opened my eyes to the urgent needs of our transitioning and aging-out teens. When I first met him in November, he was 16 (turning 17 just three weeks later) and enrolled in 9th grade at a public school. He told me he was doing fine and passing everything. But when I contacted the school, I learned he was actually failing all his classes, chronically absent, and when present, often asleep or in trouble for aggressive behavior toward peers and teachers. He was on juvenile probation and living with a girlfriend who wasn’t enrolled in school and didn’t want to return home. Despite all this, he was polite and pleasant during our first visit. But I could tell he was used to playing a role—one he had likely rehearsed for every new CASA, caseworker, or probation officer in his life. He had seen a revolving door of authority figures, each just checking a box. So I told him then and there: I wasn’t going anywhere unless he wanted me to. I said, “If you're 38 and want advice, I hope you'll feel you can call me—like I’m family.” Before I left, he gave me a hug. With guidance from my CASA supervisor, I connected with his PAL (Preparation for Adult Living) coordinator, and together we scheduled a meeting at the Gervin Academy, a credit-recovery program. We gathered with his teacher, an administrator, his foster mom, and his PAL coordinator to explore his education options. He lit up with motivation and committed to putting in the effort to earn his high school diploma—his target: September 2026. His PAL coordinator provided a laptop for at-home schoolwork. Soon after, his parole officer—so impressed with his progress—spoke positively about him in court, and his probation was lifted. He told me, “I don’t want anything to do with that life anymore—no drugs, no fighting, no stealing.” He’s focused on his future and dreams of starting his own business. Gervin Academy enrolled him in life skills courses with Uber transportation to and from class—and even paid him to attend, like an internship. His PAL coordinator also enrolled him in an independent living program that will eventually offer him his own apartment or a shared living space. We often talk about how our surroundings influence us, and how wise decision-making is critical at this stage. Once he earns his diploma, he’ll be eligible to pursue HVAC certification at St. Philip’s College. We also scheduled an appointment at SA Threads, a nonprofit that provides new clothes, shoes, backpacks, and hygiene items to foster youth. He left with bags of essentials and the biggest smile. We got him a state ID, and he felt grown-up placing it in his new wallet next to his debit card from a local bank that allows 17-year-olds to open personal accounts. He was so proud. He confided in me about mental health struggles, including the antidepressants he was prescribed in juvenile detention—medications that left him feeling like a zombie. He’d been given the same prescriptions again but had stopped taking them, and said he felt better. I submitted a recommendation to the judge requesting a medication reassessment, and his therapist eventually discontinued the prescriptions. He thanked me and told me he felt like himself again—and I could see his trust in the system beginning to rebuild. There have been tough moments, too. I had to file a report with CPS about his 15-year-old girlfriend living in the foster home. Though his foster mom allowed it, the girl’s mother had said she wouldn’t take her back. CPS intervened, supported the reunification of the girl with her mother, and she eventually went home. Although they’re “just friends” now, I know he still loves her. That can be healthy with the right guidance. I’ve taken the opportunity to talk with him about respect, boundaries, and how to treat others in a relationship. I often use “brother” as a term of endearment. One day while I was speaking with him, he interrupted me and said, “Dan, you’re more like my dad.” His foster mom later told me he had never had a male figure in his life—especially not one who showed him how to become a man. We talk regularly and spend time together often. Sure, he’s still into tattoos, sagging his pants, silver grillz (“8-on-8,” as he says), and envisions big gold chains in his future—but I love that kid. I’m proud of the man he’s becoming. He teaches me as much as I hope I’m teaching him. Being a CASA Advocate means that while I am advocating the needs of my child, I’m also their mentor, and mentorship must come from love. If I love the child, then I see their future and am excited for them. They will be excited with me and now we can set milestones to get there. For example, asking them who they are in 10 or 15 years from now. Let them fantasize about an amazingly successful version of them in the future and enforce that it can be a reality. Now, teach them the steps to getting there and the immediate priorities. Education, accountability as in faith and family, and behavior that will build or destroy that future for them. Remind them through the process of the future themselves and the spouse and children that depend on their "now" decisions. Celebrate every milestone achievement! And most importantly, our children are used to inconsistency, so show them what consistency means.
By bfines June 5, 2025
Mark Jackson
Show More