Story of Hope: Carol Wratten

Advocate Impact Story


I began working with CASA in 2017 and recently completed my fourth assignment. The case ended this past week with the children reunifying with their mother after a year and a half. This was the best outcome for both Ms. Smith and her children. While there sure are lots of challenges for them in the future, their situation is much improved from the time of removal, and I am hopeful about the future of these beautiful children.


I have found each of my CASA cases challenging in its own way. This one was especially so because my effectiveness was dependent on my ability to establish a relationship with the children’s biological mother. Ms. Smith is a vulnerable, wounded young woman who has a very hard time trusting anyone. She is often openly hostile in situations when she is uncomfortable. Initially she could only see the differences between us and believed that I was there to judge her. She resented my involvement with the children and voiced many times that she wished I did not have the ability to see her children.


The children- Jonas (7), Maise (4) and Coty (2) were placed back with Ms. Smith 6 months ago after their fourth placement broke down. At that time the children were confused, defiant of authority, and acted out frequently. The oldest child was withdrawn, had been easily drawn into fights at the Children’s Shelter and did not make friends. The other 2 children had also been difficult to manage and were experiencing delays in speech and other developmental milestones.  

When the children were placed back with their mother Ms. Smith initially refused to let me visit with the children at all. This was very disappointing as I had spent a lot of time with the children during the previous 6 months and really wanted them to know that I was a reliable source of support for them. I seriously considered withdrawing from the case as I didn’t see how I could be effective in my role.


My supervisor and the CPS worker (Marla) both encouraged me to hang on. Marla and I had been a good team up until this point. I had spent a lot of time with Marla when she was first assigned to this case and communicated with her regularly. I was able to give Marla details about the children’s progress (or regression) not present in her records and help her with when she first took over this case as the third CPS worker. I was able to visit with various people involved with children and alert her to things that needed to be addressed like breakdowns in continued services- counseling and ECI- when the children changed placements.


I continued to reach out to Ms. Smith and accompanied Marla on a visit to the home. The children were excited to see me, and we had a great visit. After that Ms. Smith did permit visits in their home, though she still would not allow me to take the children out or visit Jonas at school. I saw the children every few weeks and was able to help celebrate their birthdays, read books, play games, take walks, and interact with extended family members present during these visits. I could see that back with their mother the children’s behavior gradually improved. Jonas began first grade and was making friends. Maise was learning her colors and shapes and Coty’s speech was improving, though still delayed.


Ms. Smith was overwhelmed at first with the demands of 3 active young children as well as her lack of social support and precarious financial situation. Over the last 6 months she has begun to become more confident in herself with the reassurance and accountability provided by her mother, CPS worker and church and me. It is always hard to walk away from a vulnerable family knowing that problems persist. I am hopeful for them and grateful for the support of my supervisor in encouraging me to stick it out to see the hope. 

By bfines April 14, 2026
In April 2023, Child Protective Services received a referral reporting that two sisters, ages 15 and 16, were being held at the Bexar County Juvenile Detention Center following a family altercation. Mother informed the department that she did not have a place for the girls to be released, and they were subsequently placed in an emergency shelter. Mother was asked if she would attend the court hearing and stated that she would not. Although both sisters were released to Mother from the Bexar County Juvenile Detention Center, Mother refused to pick them up. There were no relatives or family friends willing to provide placement for the girls, and Mother stated that she wanted to voluntarily sign over her parental rights. Stephanie was assigned as the CASA Staff Advocate in May 2025. By this time, both sisters had experienced multiple placements. The older sister was 18 years old, enrolled in College Docket, and preparing to graduate from high school. The younger sister was 17 years old and residing at the Bexar County Juvenile Detention Center. Although the sisters were on different paths, they remained emotionally connected and struggled with maintaining contact due to their circumstances. CASA attended the older sister’s high school graduation and the graduation celebration that followed. CASA assisted her with completing all required paperwork and testing necessary for college enrollment. Additionally, CASA supported her in moving into her first apartment, helping her get settled and navigate the challenges of early adulthood. While the younger sister was residing at the Bexar County Juvenile Detention Center, CASA met with her shortly after assignment and introduced herself. The younger sister was later transferred to the Texas Juvenile Justice Department (TJJD). CASA continued to maintain contact despite challenges related to TJJD policies and procedures. CASA established a positive and consistent point of contact, worked to understand TJJD visitation processes, gathered relevant information, maintained communication with the youth, and actively worked to schedule sibling visitation. CASA has remained a consistent and reliable support system for the older sister as she transitions into adulthood. The youth frequently contacts CASA for guidance and assistance with everyday questions, and CASA continues to provide support. The older sister is currently passing all of her college courses, earning straight A’s, and is actively seeking employment. For the younger sister, CASA remains in close communication with TJJD case managers. CASA provides ongoing support through in-person visits every three months and monthly video calls. CASA is also gathering clothing, legal documentation, and preparing a comprehensive resource packet to support the younger sister upon her release. Through every challenge this case brings, Stephanie will stand beside these sisters, offering unwavering support and encouragement as they discover their strength and reach their full potential.
By bfines April 14, 2026
Joy Varner
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