May Advocate Spotlight

Mark Ramos and Juan Villarreal

Advocate: Joseph Zlotkowski

1. How long have you been an Advocate and when did you realize you wanted to become one?

“I (Juan) became a CASA in January 2020. I was inspired to volunteer after learning about the CASA organization and its mission on the Texicanas TV show. In the last four years, I’ve had the opportunity to advocate for seventeen children, whose ages range between 0-16, on nine cases.”

 

“I (Mark) have been an advocate since April 2023. Seeing my husband as an advocate inspired me to become one. I witnessed him receive the Judge Sakai award after hearing about all his hard work as an advocate. Hearing the stories of other advocates including my husband that day encouraged me to become one. I was very excited to learn how to advocate for children who aren’t able to advocate for themselves.”


2. What is the most rewarding aspect of being an advocate?

“The aspects we both view as most rewarding are the bonds we build and the progress the children make along the way. The children are always excited to see us or get a call. Towards the end of our visits, they’re always excited to make plans for the next visit.”

 

“We also enjoy sibling visits. Sometimes the kids may not see each other for several weeks or months. When we can make those visits happen, it’s rewarding to witness the happiness and love the siblings share with each other.”


3. If you could offer some words of encouragement to your fellow and incoming Advocates, what would they be?

“There will be speed bumps throughout the case — it’s normal. There will be some difficult days, but mostly successful and productive days. Document as much as possible, as soon as possible. Refer to your Optima notes when preparing your Court Reports. Don’t be afraid to ask for help from your CASA Supervisor. Always remember why you became an Advocate.”

Story of Hope: Staff Advocate Stephanie

By bfines • April 14, 2026
In April 2023, Child Protective Services received a referral reporting that two sisters, ages 15 and 16, were being held at the Bexar County Juvenile Detention Center following a family altercation. Mother informed the department that she did not have a place for the girls to be released, and they were subsequently placed in an emergency shelter. Mother was asked if she would attend the court hearing and stated that she would not. Although both sisters were released to Mother from the Bexar County Juvenile Detention Center, Mother refused to pick them up. There were no relatives or family friends willing to provide placement for the girls, and Mother stated that she wanted to voluntarily sign over her parental rights. Stephanie was assigned as the CASA Staff Advocate in May 2025. By this time, both sisters had experienced multiple placements. The older sister was 18 years old, enrolled in College Docket, and preparing to graduate from high school. The younger sister was 17 years old and residing at the Bexar County Juvenile Detention Center. Although the sisters were on different paths, they remained emotionally connected and struggled with maintaining contact due to their circumstances. CASA attended the older sister’s high school graduation and the graduation celebration that followed. CASA assisted her with completing all required paperwork and testing necessary for college enrollment. Additionally, CASA supported her in moving into her first apartment, helping her get settled and navigate the challenges of early adulthood. While the younger sister was residing at the Bexar County Juvenile Detention Center, CASA met with her shortly after assignment and introduced herself. The younger sister was later transferred to the Texas Juvenile Justice Department (TJJD). CASA continued to maintain contact despite challenges related to TJJD policies and procedures. CASA established a positive and consistent point of contact, worked to understand TJJD visitation processes, gathered relevant information, maintained communication with the youth, and actively worked to schedule sibling visitation. CASA has remained a consistent and reliable support system for the older sister as she transitions into adulthood. The youth frequently contacts CASA for guidance and assistance with everyday questions, and CASA continues to provide support. The older sister is currently passing all of her college courses, earning straight A’s, and is actively seeking employment. For the younger sister, CASA remains in close communication with TJJD case managers. CASA provides ongoing support through in-person visits every three months and monthly video calls. CASA is also gathering clothing, legal documentation, and preparing a comprehensive resource packet to support the younger sister upon her release. Through every challenge this case brings, Stephanie will stand beside these sisters, offering unwavering support and encouragement as they discover their strength and reach their full potential.

April Advocate Spotlight

By bfines • April 14, 2026
Joy Varner
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