Advocate Spotlight: JoAnn & Benny
July Advocate Interview
1. How long have you been an Advocate and when did you realize you wanted to become one?
We became Advocates May 2017. We had been discussing volunteering for an organization since the Fall of 2016. After attending an information session in early 2017 and finding it very positive, we left realizing we decided to make a commitment to volunteer for CASA.
2. What is the most rewarding aspect of being an Advocate?
The most rewarding aspect as an Advocate has been making a real connection with the children, establishing a trusting relationship and offering our support. As our relationships developed, we discovered how important our role is in the lives of these children who have experienced so much trauma in their lives.
3. If you could offer words of encouragement to your fellow and incoming Advocates, what would they be?
Our words of encouragement to any Advocate would be for them to remember that they should never feel as if they are alone throughout their journey as volunteers. We would stress that CASA has many resources to assist them in resolving issues that may come up as they work their case(s). Their CASA Supervisor is always their primary resource. Supervisors are very responsive and always have or can find answers to questions or concerns involving all aspects of the cases. Their guidance and support is always just a phone call away.
In March 2025, Child Protective Services removed four young children, just 7, 4, 2, and 3 months old, from their mother’s care. This difficult step followed ongoing concerns about neglect, largely connected to the mother’s struggle with substance use, even during her most recent pregnancy. Although CPS offered support through Family Based Safety Services, the mother was unable to engage in the help provided. The children’s father was also unable to support them due to his own substance abuse and his incarceration in Bexar County Jail. Before removal, the children’s basic medical and educational needs were going unmet. They had been moved repeatedly between their mother and other relatives, leaving them without the stability, routine, and nurturing supervision every child deserves. When CASA Staff Advocate, JoAnn Herring, was assigned the case in April 2025, she immediately reached out to both kinship caregivers to understand the children’s needs and how to best support the families stepping in to care for them. JoAnn quickly learned that the paternal grandmother, who lovingly took in some of the children, was struggling financially and facing barriers due to limited English proficiency. To ensure she wasn’t facing these challenges alone, JoAnn submitted a CFE (Collaborative Family Engagement) referral and personally provided translation support so the grandmother could access services with dignity and understanding. Throughout the case, JoAnn has witnessed moments where cultural sensitivity was lacking, and personal biases influenced important decisions; often at the expense of what was best for the children. Despite these obstacles, she continues to advocate steadfastly and compassionately for the children to remain with the kinship caregivers who have opened their homes and hearts to provide safety, consistency, and love. Although the case is not yet over, Joann’s story demonstrates that CASA’s advocacy reaches beyond the children themselves, strengthening the village of care and support surrounding them, because CASA wants children to be safe, to thrive, and to have their overall well-being protected.
Johnathan Cobb
